Frequently Asked Questions

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Answers to Common Questions

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General Questions

In this section you will find answers to common questions. Browse through them now to see if your question is answered.

With five years of experience and thousands websites under our belts, our staff is well trained in providing customers with the outstanding service and solutions that we've built our reputation upon. We are passionate about providing customers with the best possible care, ensuring that they have the knowledge and the ability to help you with whatever your needs may be. Fully managed solutions provide expert assistance for all areas of technical support, including updates, Firewall configuration, OS and pre-installed software support, server hardening and so much more.

Hidbrain offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your Hidbrain service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate Hidbrain's Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting a secure service cancellation request. Other methods of cancellation are not valid.
As we mentioned before, Hidbrain offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your Hidbrain service within 30 days of signup and your full setup fee and monthly costs will be refunded.
Hidbrain strives for a setup time of no more than 60 minutes per order. If an order is placed during normal business day hours, orders may be processed in only a few minutes, however for larger orders such as dedicated servers a couple of hours may be needed.
Hidbrain accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. All of these options make it easy for members to pay with their favourite credit or debit card at check out. Plus, customers can always pay with PayPal.
No contracts are required. All accounts are billed month-to-month. You may cancel at anytime and there are absolutely no cancellation fees.
We offer 24/7 technical support. If at any time there are any problems with your or one of your clients' accounts, simply open a support ticket at our helpdesk and a customer support representative will get back to you shortly!
Sorry, you cannot host adult content of any nature. Pornographic websites, eggdrops bots, irc scripts, spam scripts and any kind of illegal activity is forbidden. If you host such content, your account will be terminated.

Technical Questions

In this section you will find answers to common technical questions.

Each account can have an unlimited number Domain Pointers or Addon domain names.
Yes. Every Hidbrain hosting package comes with a web browser based control panel (Plesk). The control panel includes many features including: email configurations, mailing lists, pre-installed scripts, databases, and much more!
This depends on the type of hosting package you order. Traditionally all Hidbrain shared hosting packages come with a shared IP address, however, you can ask for a dedicated IP address at an additional cost.
We are able to provide other control panels for VPS accounts and dedicated servers. For shared cloud hosting we offer Plesk only.
We accept all credit cards and Paypal.
Yes, we do! The discount percentage depends on the service and the amount you order - the bigger the order, the greater the discount. Please contact us for further details.

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