We offer 24/7 technical support. If at any time there are any problems with your or one of your clients' accounts, simply open a support ticket at our helpdesk and a customer support representative will get back to you shortly!

Hidbrain offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your Hidbrain service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate Hidbrain's Terms of Service (TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting a secure service cancellation request. Other methods of cancellation are not valid.

As we mentioned before, Hidbrain offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your Hidbrain service within 30 days of signup and your full setup fee and monthly costs will be refunded.

Hidbrain strives for a setup time of no more than 60 minutes per order. If an order is placed during normal business day hours, orders may be processed in only a few minutes, however for larger orders such as dedicated servers a couple of hours may be needed.

Hidbrain accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. All of these options make it easy for members to pay with their favourite credit or debit card at check out. Plus, customers can always pay with PayPal.

No contracts are required. All accounts are billed month-to-month. You may cancel at anytime and there are absolutely no cancellation fees.