Privacy Policy | Hidbrain

1. Who we are

Hidbrain Ltd ("Hidbrain", "we", "us", "our") operates the website hidbrain.com and provides ERP integration, SaaS automation, and consulting services. We are committed to protecting your personal data and complying with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

For questions about this policy or how we handle your data, contact us at info [at] hidbrain.com.

2. What data we collect

We may collect and process the following categories of personal data:

Contact data: name, email address, phone number, company name — when you contact us or book a demo.
Usage data: pages visited, time on site, browser type — collected via standard web analytics tools.
Communications: content of emails or messages you send us, and our responses.
Meeting data: name, email, and calendar details when you book a meeting via Calendly.

We do not knowingly collect personal data from anyone under 16 years of age.

3. Why we collect it (legal basis)

Legitimate interests: to respond to enquiries, provide information about our services, and improve our website.
Contractual necessity: to fulfil services you have engaged us to provide.
Legal obligation: where we are required to process data to comply with applicable law.
Consent: for any marketing communications — you can withdraw consent at any time.

4. How we use your data

To respond to your enquiries and book demonstrations
To deliver consulting and software services you have contracted with us
To send relevant updates about our services (where you have consented or we have a legitimate interest)
To analyse how our website is used and improve it
To comply with legal and regulatory obligations

5. Who we share your data with

We do not sell your personal data. We may share it with:

Service providers: third-party tools we use to operate our business (e.g. Calendly for meeting booking, email providers, analytics tools). These are subject to data processing agreements.
Professional advisers: lawyers, accountants, and insurers as required.
Authorities: where we are legally required to disclose data.

6. How long we keep your data

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. Contact and enquiry data is typically retained for up to 2 years. Client engagement data is retained for up to 7 years for legal and accounting purposes.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (where applicable)
Object to or restrict processing in certain circumstances
Data portability (receive your data in a structured, machine-readable format)
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email info [at] hidbrain.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website may use essential cookies for operation and analytics cookies to understand usage. You can control cookie settings through your browser. We do not use advertising cookies.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions, contact us at info [at] hidbrain.com.